Now what happens with the online request?
You are also notified via email of the request. You can login to ResSoft to view the details of the request, call and qualify the tenant if you desire and process the card with our direct integration to the merchant (ResSoft also offers a check-based solution). You can choose at this point to process the card and send a payment receipt or send out your rental agreement or lease for signature via email. Either way the tenant is notified of any action taken via email.
So I confirmed the request, where does my reservation go now?
ResSoft maintains a final confirmation list ordered by days till arrival. When the days till arrival # hits your 30 days out or 45 days out, whatever your setup..you would then process your final confirmation. This process sends out the final payment summary, detailed instructions, directions, lockbox codes if you desire, and other items you have setup for final confirmations. The final confirmation will also include aMap link of the property address(if you desire) in the body of the email.
Send thank you notes and follow up ratings request.
Now that your tenant has departed, ResSoft generates Thank You notes for you to send. Just add in customized notes for each tenant, then print them out or have them automatically emailed.